@frostycab I have attempted contact with the user many times in the past, and at least as far as my messages go, they have never responded. Usually, before just yanking a user's rights, I'll give them a warning and reach out to help them understand what they've done wrong, so as to give them a fair chance to understand the expectation, and make the necessary corrections.
In the case of this user, I have never received a response from any of my attempts to make contact with them, so I have to assume that either there is a language barrier and they can't understand, or that they simply do not care. If they won't respond or engage with me to help resolve the issue, there's not a whole lot of other options it leaves me with unfortunately.