@bi4smooth I didn't say that the whole company is responsible. The responsibility falls on the individual only. What you are describing in your example, the employee who didn't want to go get the milk didn't know about the allergy (unless he was told in advanced). I'm 100% sure had the employee knew about the allergy, he would act accordingly
In the Lush consmetics case, even though the employees and the manager knew very well of the child's disability and mask exemption, they still refused. Is that intentional enough? I will say that due to the mask mandates, the employees must have believed that there are no exceptions to that rule obviously (perhaps indeed company policy?). IMHO, this was well beyond a mistake