On almost a daily basis, we have members… reporting OTHER members, to report hostile and rude comments left on torrents!!!
This is crazy!!! My GOD, what are we DOING here? Sharing GAY PORN and GAY THEMED MOVIES!!! (for the most part).
WHY the anger? WHY the hostility? WHY the rudeness? WHY the vulgarity?? WHY the obscenity?
Leaving an angry hostile comment on a torrent... hardly ever ends well.
When reported to Staff, we are tasked with having to take precious time out, to try and address the situation.
And HOW, exactly, does this get resolved, by staff?
By staff formula, we usually give a verbal warning to the hostile member, first either as an additional comment, or a Private message, or both. At the same time, this warning, and the background situation (exact copies of the problem comments / PM correspondence) are entered into the member's account history, and within the Private Message, it is explained that this is a FIRST WARNING, and future violations will result in having their accounts put into temporary Warned Status.
Now this is where things often get interesting, (not to mention shocking!)!
There's such an easy simple solution, which, for some reason, only about 10% of our members seem to grasp... and that is this: A simple sincere apology fixes everything, and cleans the slate, and the member's account history is updated with the lovely apology!!! (Of course, entire event, and the first warning remains in the member's history)
HOWEVER!!! All too often, the member decides that somehow it's a GOOD IDEA to NOW lash out with anger and hostility, to the staff member!!! This, in itself, is a Rules Violation, and is guaranteed to push the situation into actual Warned Status.
This starts with a ONE day Warned Status, (during which most site functions are blocked to the member.) If the situation continues to spiral downward, (IE the member CONTINUES to lash out to staff with anger, hostility, vulgarities, and worse!) it moves to the next levels, possibly THREE days, FIVE days, 1 WEEK, 2 WEEKS, 4 WEEKS, 8 WEEKS, and then… UNLIMITED. If the member gets insanely crazed... it's up to staff's decision whether or not to skip some levels, to higher levels, including banning the account, depending on how insane the situation has become. This is SO SAD, and I personally HATE it when this occurs.
Yet... it seems to happen... regularly, once or twice a month, at least.
It just happened again, yesterday. And genuinely, I'm SO HAPPY to say that the member (who had started out with SUCH anger and hostility) defused it so beautifully, with a lovely apology... :love:
I've taken the liberty of taking some of what I wrote this lovely member... as the following foundation, for this forum topic, as follows:
We all have lapses of good judgement, and bursts of anger; I think that it's best to try to do what I try to do, when angry: wait 1/2 hour before responding to something like this.
What we're trying to do our best to recommend here, when leaving comments on Torrents... at GayTorrent.ru, are the following:
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Try to keep the environment here as light and peaceful, as possible.
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Actually download a video before either complaining about it, and/or reporting it to staff.
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remember that any member can post pictures to a torrent presentation, so don't rely on pictures as being either representative of the video contents, NOR assume the original uploader was the person who unloaded (OFTEN WRONG and OFTEN MISLEADING) photos, that get attached to torrent presentation (that has managed to piss you off, or frustrate you to the point of lashing out, in an hasty "outburst".)
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If reporting a torrent to the staff, please be polite and respectful.
As I tried to explain above... and as I told this member today... As for your member account history... it will always contain the original offending content, but (the good news) it will contain the sincere apology too, pretty much managing to cancel things out (although this issue DOES still stand as the "First Warning"; it's a verbal warning only. (at this point in time).
Major Hugz, and please do try to keep this a pleasant place, for all of our members, into the future.
Pawpcorn
GTRU Staff