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    How do I get rid of the red notification icon?

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    • K
      Kekkaishi last edited by

      I usually click on the messages in the drop-down menu, and it disappears. But now no matter what I click on the menu, it won't disappear. What am I missing?

      28fccf61-04cd-45e8-a1ef-c59334be6b9c-image.png

      ianfontinell 0 1 Reply Last reply Reply Quote 0
      • ianfontinell 0
        ianfontinell 0 @Kekkaishi last edited by

        @Kekkaishi try going to the messages page and clicking on the option to delete system messages

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        • K
          Kekkaishi @ianfontinell 0 last edited by

          @ianfontinell-0 I don't see that option. Only "Delete" per message. Regardless, it used to be that I just clicked on the Messages menu item and after a refresh the notification icon was gone

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          • ianfontinell 0
            ianfontinell 0 @Kekkaishi last edited by

            @Kekkaishi 64352ff7-1860-4500-a1ff-e42e71946b70-image.png

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            • ianfontinell 0
              ianfontinell 0 @Kekkaishi last edited by

              @Kekkaishi said in How do I get rid of the red notification icon?:

              @ianfontinell-0 I don't see that option. Only "Delete" per message. Regardless, it used to be that I just clicked on the Messages menu item and after a refresh the notification icon was gone

              it usually goes like this, i think it's a glitch so i suggested mass deleting messages to try to fix it, it's not even guaranteed that it would fix the issue.

              If anything, you can open a helpdesk ticket asking them to delete your messages

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              • K
                Kekkaishi @ianfontinell 0 last edited by

                @ianfontinell-0 Thank you. appreciate it!

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                • K
                  Kekkaishi @ianfontinell 0 last edited by

                  @ianfontinell-0 This worked! thank you very much

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