Cabin crew reveal most unusual customer requests
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Bemused flyers board aeroplanes expecting to find McDonald's restaurants and massage parlours on board, cabin crew have revealed.
By Nick Collins 7:30AM GMT 01 Feb 2011
12 Comments
Some passengers fail to understand why they are prevented from opening the window, while others would like the engines to be "turned down" to reduce the noise.
The foolish and sometimes bizarre questions asked of flight attendants were disclosed after 3,000 Virgin Atlantic cabin crew members listed the most unusual customer requests they had experienced.
Among the most common queries was "Please can you open the window?", from uncomfortable passengers who had failed to appreciate the benefits of a pressurized cabin at 35,000 feet.
Other unique questions fielded by Virgin staff included "Could you turn the engines down because they are too noisy?" and "Please can the Captain stop the turbulence?"
The survey of 3,000 cabin crew also laid bare the level of comfort and service some customers expect, with several asking flight attendants "Can you show me to the showers?"
One crew member was asked to book a massage for a Barbie doll, while flight attendants were also asked to help a customer locate a missing glass eye.
Other customers, who may have overestimated the amount of space on their aircraft, asked: "Can you take my children to the playroom?" and "Is there a McDonald’s onboard?".
Caroline Lynam, customer relations manager at Virgin Atlantic, said: “Virgin Atlantic crew will always go that extra mile to offer our customers the best possible service but there are some requests that even we find somewhat challenging."
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After working with the public for 30 plus years, I would say all of those are totally believable except the " is there McDonald's on board - that person had to be a little crazy."
Now my favorite was the telephone call I got at around 11 am asking if I had received a document that was mailed to me. I couldn't find it at my desk or anywhere in the office, the clerk hadn't seen it. I returned to the phone and asked the client when it was mailed, she said "I dropped in the mailbox at the end of my street at 8:30 this morning." Sheesh.
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Both, my roommate and me are :rotfl:
Nowadays I don't get too much surprised by the stupidity of some people, but thats just too much
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love seats with curtains would be nice hehehe
